Verification failed when trying to add a new bank account

[judya16]

When I go to add a new bank account, it asks for my IBAN number, and then on the next page it says "Verification Failed". I don't get the chance to even try to verify my identity. I have a phone number on my account but it doesn't let me get to the step where it sends me a text message to verify my identity.

I really need to add a bank account to my Paypal account, but I cannot!

[PayPal_Ayesha]

Hello @judya16,

Welcome to the community forum and thanks for posting!

I am sorry to know that you're facing issues while adding a bank. Kindly know that you can only add a local bank account in your country. For more information, please check this article How do I add a bank account in the help center. In this case, try some troubleshooting such as clearing cache and cookies, or try using a different browser. If you face any issues during the process, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Contact link at the bottom of every PayPal page to check what your contact options are.

I hope this helps.

Ayesha