Unable to link my card.

jibulissan
Contributor
Contributor

I am trying to add a card, but I get the message "This card is linked to another PayPal account. Please remove the card from the other account or try a different payment method.". I tried different browsers. No luck. Please help.

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9 REPLIES 9

kernowlass
Esteemed Advisor
Esteemed Advisor

@jibulissan 

 

Why can't you unlink the card from the other paypal account?


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jibulissan
Contributor
Contributor

Hi, There is no other paypal account. This is the only one I have.

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PayPal_Celeste
Moderator
Moderator

Hi @jibulissan,

 

Thank you for your post. I'm sorry to hear you're having trouble linking a card to your account. Since you mentioned you don't have another account the card could be linked to, it would be best to get in touch with our customer support team to review this further. Our customer support team can be reached by selecting Contact at the bottom of any PayPal page. You can also reach us on Twitter or through Facebook.

 

Thank you,

 

- Celeste

 

 

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jibulissan
Contributor
Contributor

I cannot find a way to contact PayPal Customer Care. Anywhere I click, it reaches a dead end

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jibulissan 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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jibulissan
Contributor
Contributor

How can I get in touch with a real human from PayPal to solve my issue?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jibulissan 

 

Did you read my above message?


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jibulissan
Contributor
Contributor

Yes I read your message..
I tried several phone numbers, never got a human online

Live Chat does not have a human Online
FB & Twitter not responding despite sending several messages.
Please help. I need to add my card, but it shows "card is used by another paypal account" which I don't understand

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jibulissan 

 

Sadly I can only give you all the ways to contact customer services, if they don't reply then nothing I can do about it unfortunately.


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