US bank account connection to paypal and it keep on saying "Sorry, we couldn’t confirm it’s you"

[Euniceee26]

Hi guys! I'm currently having a trouble on adding my US bank account in paypal. It keep on saying "Sorry, we couldn’t confirm it’s you". I already message the paypal here but still no answers. I'm from Philippines I can't contact them in their US tel number.

[PayPal_RachelK]

Hi @Euniceee26,

Welcome to the community and thank you for your post!

I do understand your frustration with this. It sounds like you are experiencing issues with our internal secuirty system when trying to add your bank account. 

I would suggest you clear your cache and cookies, or try again using an alternative browser. Sometimes the system just needs time to reset. 
 

If you continue to experience this issue, please contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
 

I hope this helps!

- Rachel