Trying to set up crypto transfers

NickinNJ
Contributor
Contributor

I'm trying to set up crypto transfers. In the app I click on "Hello, crypto transfers" but nothing happens. If I click on "Try it out" it takes me to a web page with instructions. 

I've had the account for years. It has a $0 balance.  I'm in the US, in NJ.

 

Note: I'm looking to receive ccrypto and then send to an external address. This is part of the Celsius Network bankruptcy distribution 

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7 REPLIES 7

1astephen
Contributor
Contributor
In the country service not available
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CinoF
Contributor
Contributor

paypal not available to send crypto to/from the USA??

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PayPal_Ayesha
Moderator
Moderator

Hello @NickinNJ,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues with initiating a crypto transfer and I understand this can be concerning. If you are attempting to log in through the mobile app, please try uninstalling and reinstalling the app to see if this helps to resolve the issue. If you are still experiencing difficulties, I would recommend you to try using a internet browser  to see if that works. If the issue still persist, please contact the PayPal Customer Support team by clicking the "Contact us" option at the bottom of PayPal page. Support is also available through Facebook by sending PM, Twitter and Instagram on DM.

@1astephen, Thanks for reaching out to us here and showing your interest in PayPal. Unfortunately,  at this time we do not offer Crypto services in your country. PayPal is constantly looking for ways to expand our product and service availability globally and appreciate your interest!

Regards,
Ayesha


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1astephen
Contributor
Contributor
Thanks for your support
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CinoF
Contributor
Contributor

his country listed was “USA, NJ”. this service not available to USA customers?!

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PayPal_JonK
Moderator
Moderator

Hello @CinoF and everyone, 

 

Welcome! Thanks for visiting PayPal's community Forum. I'm sorry to hear there's some confusion when transferring crypto with PayPal. The option to transfer cryptocurrencies varies from country to country. However, currently in the US, PayPal supports the transfer of cryptocurrencies between PayPal, Venmo, and other wallets and exchanges. You can find more info here: How do I transfer my Crypto?

 

Here's another article you may find useful as well: PayPal Cryptocurrency FAQ's

 

I hope that helps!

 

 - Jon K


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Gordon61
New Community Member

That first article you posted has been unpublished. There is no information whatsoever on your site about how to enable Celsius Creditor Claims. What's going on? This is a very opaque process and not the level professionalism I'd expect. 

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