Trouble with verifying paypal

Evamedina1977
New Community Member

I am needing to verify my PayPal account, the problem is I can’t find when the deposits were supposedly made to my bank account. I feel like they were maybe over a year ago. Is there any way that PayPal can do that again because it is not listed as an option and I can’t access a real person right now. Is there a way to do this without actually calling them to do it?

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1 REPLY 1

PayPal_MariaI
Moderator
Moderator

Hello, @Evamedina1977!

 

Thank you for reaching out to us through the Community!

 

I'm sorry to hear you are having difficulties when trying to confirm your bank account. If you can't find the deposits, the best to do is to give our Customer Care a call. This way the agent will be able to verify your identity and request the deposits for you one more time. If you click on this link, you can find the contact page: https://www.paypal.com/smarthelp/contact-us

 

Regards,

María.

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