This M-PESA account has already been registered to the service.

allenhe77
New Community Member

I'm trying to link my mpesa to my paypal, but I'm getting 'This M-PESA account has already been registered to the service.'. Is there anyway for them to unlink my mpesa? 

I tried the thunes contact, but they don't seem to reply.

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi allenhe77, 

 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

 

Yes, it is possible to unlink a PayPal account from an MPesa account. This must be completed by Thunes only. You can submit a message to their Customer Support team here - https://www.thunes.com/contact/, and they will respond to you. 

 

- Siobhan 

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