New credit card keeps declining

UK_KAY
Member
Member

My old credit card was lost. Now I can't add my new card, it keeps declining and bank says it's not from their end. This happened before when I moved from a country to another and faced the same issue but someone from the call center called me and helped after sending them a message. Now I can't send a message nor request a callback, the chat keeps saying no agents available. Can someone advise or help ?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@UK_KAY 

 

Paypal is country specific so if you move countries you have to close your old Paypal account and open a new Paypal account registered in the country where you now live. You would then need to add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.


Advice is voluntary.
Kudos / Solution appreciated.
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