Money is missing in balance no purchase made

Allison67
Contributor
Contributor

Hi. I sold a plant to a friend on Instagram.  He made 4-5 payments equaling $250 to my account.  Those payments still reflect in my activity.  And I have all of the paypal emails showing the money going to my account.  When I checked my balance today it reflected only $126.60.  I did not have my account set to make my balance be used for purchases. Purchases have been made to my credit card as of yesterday.  Where would my money from my balance be?  It’s not much but I don’t understand . I appreciate anyone’s help or feedback.

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@Allison67 

 

Contact customer services and/or review your account activity more thoroughly as no one in forums can access accounts to handle account specific issues.

https://www.paypal.com/us/smarthelp/contact-us      

Click “Message Us” or “Call Us” option on the bottom.   

 

Or reach out to PayPal at Facebook or Twitter:    

https://www.facebook.com/PayPal    

Twitter: @AskPayPal    


Kudos & Solved are greatly appreciated. 🙂
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Allison67
Contributor
Contributor

Yes I have messaged them before 12 pm my time.  I have not gotten a response.  Ok thanks.,

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