Missing Payment

ammillyyy
Contributor
Contributor
Someone sent me a payment and I was notified that I received the money but when I go onto my account my balance says $0.00. In my transaction history it says "Money Received" so I don't understand where the money is.
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2 REPLIES 2

Madhubala1
PayPal Employee
PayPal Employee

Hi @ammillyyy,

Thank you for your post. 

We apologize for the inconvenience this issue has caused and our team has fixed this issue. Now customers can view their account balance. So we are suggesting you to clear the caches and cookies and try to check the PayPal balance.
I hope this helps.
Madhubala1
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farhannurhadi
Member
Member

Hello , few hours ago i received a payment from customer. Normal come receipt in to the mail and in activity shows payment like completed- But this amount not showing in my balance ? what can i do? Message us button not showing me in my account to contact paypal _ I am from Slovakia so with call is problem, What can i do to show my money /recieved and completed money/ to my balance? Please for Help

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