Credit-card cant be added

Pinky999
New Community Member

Hello everyone, the following situation is currently facing me. I closed my old account that had my credit card on it. Now I've reopened a new one with the same email but I can't add my credit card because it's supposedly already on another account. I don't know what to do now.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Pinky999 

 

If you didn't remove it before closing the account then allow 72 hours to see if it auto-removes and if not then contact customer services to see if they can remove it for you?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

Seems odd to close and open another account with the same email for no reason ie you have not moved countries?


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