Card linking issue

JohnK9
Contributor
Contributor
Hello community,I try to link my card, but whe ln I try it it appears that it used by another account. Before that I created an account that i linked my card. Then i deleted my cards and account, but it the program does not let me to link my card to the new account.What should I do?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@JohnK9 

 

If you didn't remove the card from an old account before closing that account then only customer services can remove it for you.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.



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Kudos / Solution appreciated.

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6 REPLIES 6
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@JohnK9 

 

If you didn't remove the card from an old account before closing that account then only customer services can remove it for you.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.



Advice is voluntary.
Kudos / Solution appreciated.
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JohnK9
Contributor
Contributor

Hello @kernowlass , Thanks for responding. Your help was useful.

Have a good time!

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Jdo7799
New Community Member
Debit card issues
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jdo7799 

 

You can't add a local bank account / and rarely a debit card in your country.
You can only link a visa credit card.

Also the option to receive Paypal payments is sadly not available in Nigeria.
You can only send payments for purchases funded by your (confirmed) credit card.

Paypal varies a lot country to country and can only offer the services that the banks / governments of that country allow it to offer.
There are quite a few countries unable to receive Paypal payments.


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MilesOmar
New Community Member

I have been try to link my card into my paypal bussiness account says that ("Your card has been declined. Please try a different payment method."),

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kernowlass
Esteemed Advisor
Esteemed Advisor

@MilesOmar 

 

As you haven't added your country to your community profile (so we can see when we hover over your username) or said in your post which country you are from unfortunately its hard for us to advise.
Paypal varies a great deal country to country so you need to tell us where you are on this worldwide community forum.


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Kudos / Solution appreciated.
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