I'm not really sure if anyone can help me here or not as I've already been to customer services, and they are completely useless.
Basically, a while ago I cancelled my Direct Debit with PayPal and later on went to re-active it. After a couple of weeks, I checked and it was showing as active on PayPal and active on my bank with the reference number matching, however I wasn't getting the option to pay by Direct Debit when purchasing items.
So, I called up customer services and spent an hour on the phone only to be told to cancel it on PayPal and the bank and then in a few days' re-setup a new one again. And I did just that. I waited a couple of weeks again and the new Direct Debit was showing in place at both ends with the reference number matching again at the bank and PayPal, but just as before I still wasn't getting any option to pay with Direct Debit.
I called again and after another lengthy conversation I was told it would be escalated and someone would get back to me within 24 hours. Rolling on a week no one had called me back (surprise, surprise), and so I called up again and explained my situation once more.
I must have been transferred twice and had to re-explain the issue three times and the third person put me on hold whilst they said they looked into it for me. The next thing I know I've been transferred again, and they want me to re-explain my issue again (back at square one) after being on the phone for yet another 45 minutes.
At this point I lost it, no one knows what's going on at PayPal and no one is getting back to me. Each time I call they are just transferring me and playing phone tennis, so I just told this agent I'd had enough and hung up.
A few days later I get a message in my PayPal inbox saying they are looking into my complaint so I get a slight bit of hope someone might actually be doing something about it. A week later (just now) I received an update to my complaint basically saying it wasn't upheld and not justified.
I mean how can anyone close the complaint as not being justified when the issue is still open, and my account isn't working properly? It's nothing short of a complete joke, no one knows what's going on at PayPal and I've honestly had enough of them. Part of the problem is these foreign call centres and half of the agents don't care, can speak the English words but don't understand English properly so you can't have a fluent conversation.
I've had my account around 16 years and am so close to just closing it.
As said, I'm not sure if the community can help but it's my last resort!
