Adding money to my balance

Mikki6669
Contributor
Contributor

I sent money to my balance but I didn't have a linked bank account, I've tried to link it retroactively but I can't find the IBAN number. If I find the number and link an account, will the money appear or are they gone for good?
Edit: I've linked the bank account but the money are nowhere to be seen. What should I do?

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