Debit card error

M0TH_
Contributor
Contributor

Hey,

 

I am currently having an issue linking my debit card to my account. I originally linked it to an old account with no issue, but now am having trouble linking it to my new (my current) account. I keep getting an error message stating that it is linked to another account and i must unlink before adding it, however it isnt linked. 

 

what do i do? i need to put my money into my bank account

many thanks!

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@M0TH_ 

 

Did you unlink it from the other account?

If so then allow 72 hours between removing and adding + clear cookies/cache and if no luck try another browser/device OR ask customer services for help to link it?



Advice is voluntary.
Kudos / Solution appreciated.
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M0TH_
Contributor
Contributor

@kernowlass 

 

yeah! i unlinked it several months ago at this point, but ill try clearing my cookies and cashe! thank you!

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