Need help with phone number

NMHoang05
Contributor
Contributor

Hello!
a while ago, I entered an invalid format mobile number, now I want to update it but I keep getting error "You must have a confirmed mobile phone."
I tried to add a new number but the same error appeared.

 

there is a strange thing that is my new info seems to be saved but it is displayed as the old one.

old:

phone type: home
number: 098xxxxxxxxx

new:
phone type: mobile
number: xx98xxxxxxxxx

on the settings page, in Phone section, 098xxxxxxxxx is shown
when I click edit, the infos are as "new" above.

 

I cannot verify this number, it seems the system sends verification code to 098xxxxxxxxx and I cannot receive it.

is there anyway I can update my mobile number?

Thank you for reading,
Hoang.

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.