Got refunded on paypal but find no money in paypal or visa

[MinhTuan]

Yesterday i bought a game on steam at 29.99$, but my pc cant run it properly so i request a refund. For a few hours it show i have been refunded on paypal, but my money not there, when i go to the bank to ask about money in my visa card that i added into paypal, money not there either. What should i do now?

[kernowlass · Accepted solution]

@MinhTuan

If you funded the original paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card (paypal say allow 30 days but I have never waited longer than a week for mine).