your information has been updated and you will get money within 1 day of delivery

suhail7861
Member
Member

My sender has sent payment to his Saudia business PayPal to my UK business PayPal and it will be hold but I select good and services and marked order completed and also with no tracking info and marked as sent and I said to my sender please confirm receipt or shipping but he said he cannot see anywhere confirmation button please help ... And when marked as sent then I got an error on top @'' your information has been updated and you will get money within 1 day of delivery but its not order or service its just payment

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2 REPLIES 2

Muneef1
Contributor
Contributor

Dear @suhail7861,

usually hold payment take in it to process within 24 hours, if not tell him/his open the  your payment transactions under the confirm payment. refer the screen short. 

 

and  you can check with under help sections payment hold area. 

 

before I need to know have you got the transactions alert.   

 

Muneef1_0-1633924073682.png

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@suhail7861 


With payments received for tangible goods Paypal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. IF you have received the funds for a service / virtual or digital sale or no tracking number is applicable Paypal would be unable to release the funds any sooner than 21 days.

However If you mark the transaction as processed then the buyer or sender may have the option on their account to mark the transaction as delivery/satisfied. If the buyer or sender confirms this by clicking on the "Confirm Receipt" button, funds may be released sooner ie 7 days after the buyer or sender verifies receipt. This is not always available or guaranteed. 
If not then sadly its 21 days.


Advice is voluntary.
Kudos / Solution appreciated.
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