withdraw money to the bank does not have the same name as paypal..i need help

[Khuongtoan]

i need help..the name of the bank card and the paypal name do not match..i withdraw money to the bank but have not received the money,how to refund? please help me. what should i do?

[PayPalMichelleW]

Hello @Khuongtoan,

We're sorry to hear that you're having trouble with a withdrawal. Regrettably, the name on the PayPal account will have to match the name on the bank. Here's an article from our Help Center that might help regarding withdrawals. If you have additional questions, I would suggest you contact us to provide additional details. To contact Customer Service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter. I hope this helps. 

Thanks!

MichelleW