unclaimed payment seller fee

[RTYP]

Occasionally we (as a seller) get paypal payments from a customer whose order we can't fullfill. So we have to refund the paypal payment and lose the paypal fee in the process. 

I see there is an option to manually claim each incoming payment.  If we don't claim the payment from a customer whose order we can't fullfill, my understanding is that Paypal will return the money to the customer in 30 days or the customer can cancel the payment. What about the seller? Does the seller still have to pay for the paypal transaction fee? Thanks

[kernowlass]

@RTYP 

If you didn't claim or capture the order then the payment would return to the buyer at 30 days with no fee to the seller.

However they would not be able to cancel it to get the funds back to them sooner as you can only cancel a payment that has gone to a non existent email address and so would never complete. That is unless the seller can void the payment earlier.