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the sellar says that he didn't recieve the mony?

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ahmed712
Contributor
Posted on

what should I do to refund my money, because my recipient says he didn't recieve his payment.

 

2 REPLIES 2

the sellar says that he didn't recieve the mony?

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Kanth4
PayPal Employee

Hi @ahmed712 

 

When you send money as goods and services, the money may be kept for the recipient to offer you with Buyer Protection.
In this case, once you have received your item or service, you can confirm receipt so that the receiver receives the money sooner.

Here's how to confirm that you have received an item:

  1. Log in to your PayPal account via PayPal.com
  2. Click Activity.
  3. Find and click the original payment for the item.
  4. Click Confirm Receipt.
  5. Click Yes to confirm that you received the order.

Note: This option will not appear using the PayPal App. 

 

Here's how to confirm that you have received an item:

  1. Log in to your PayPal account via PayPal.com
  2. Click Activity.
  3. Find and click the original payment for the item.
  4. Click Confirm Receipt.
  5. Click Yes to confirm that you received the order.

Note: This option will not appear using the PayPal App. 

 

Or you can ask recipient to contact us directly so that we can assist them further. 

 

Please do not hesitate to contact us if you have any further questions.

Kanth4

 

the sellar says that he didn't recieve the mony?

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kernowlass
Esteemed Advisor

@Kanth4 

 

Seller is saying that they didn't receive payment so the original poster has not received any item yet and wants a refund I believe?

 

@ahmed712 

 

IF ITS MARKED AS COMPLETED THEN DO THE BELOW, IF ITS PENDING OR UNCLAIMED THEN POST BACK FOR DIFFERENT ADVICE.
How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.




 


Advice is voluntary.
Kudos / Solution appreciated.

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