seller is not able to respond to refund request

samah888
Contributor
Contributor

I recently sent money to a friend in USA, but it did not go through, so i requested for a refund. Now she claims she cant access her account or respond to the refund request, can someone please help resolve this issue? i want my money back 

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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@samah888 

 

What does it say on the transaction in your paypal account?


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samah888
Contributor
Contributor
The status said its awaiting the seller response
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kernowlass
Esteemed Advisor
Esteemed Advisor

@samah888 

 

So you didn't ask for a refund, you have opened a dispute?

If so which dispute did you open and also if you managed to open a dispute it means your friend received the money as you can't open a dispute if the payment has not completed !!


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samah888
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Contributor

to be honest i know she is lying when she said she did not receive the money. Today she said payable contacted her saying that her account is permanently limited. PayPal don't even have number to call so i can check

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kernowlass
Esteemed Advisor
Esteemed Advisor

@samah888 

 

If you had answered my question in my post then i may have been able to assist you further, as you haven't then your best bet is to contact customer services. 


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samah888
Contributor
Contributor
There is a time difference, hence it takes time to see and reply to you. I just said I didn't receive my refund on the dispute, it's the first time I had issues with a PayPal transaction. How do I contact customer service? On the status it just pending for the seller response
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