returning a refunded item to the seller

[paule901]

Hi,

I bought an item from a company called Shopping Mall and was disappointed with it so Paypal resolution centre got on my case and Shopping Mall issued a refund, I have sent the company a message to supply a return post label so as to send it back but a few weeks have passed and no reply...what do I do with the product?

Thanks for reading.

[kernowlass · Accepted solution]

@paule901 

Are they in the same country as you or another country?

[paule901]

Hi....Thanks for your interest.....the company "Shopping Mall" are from Germany

[kernowlass]

@paule901 

Then as you haven't been told by paypal to return it prior to getting a refund and you have been refunded already then do what you want with it.

If the company is not going to send you return postage costs then just don't return it, they can't chase you in the small claims court as they are in another country.

[paule901]

Thank you for your valued help, very much appreciated😊