refund

[konsanyf]

i would like to ask something,how may days i have to refund someone if he opens a dispute,because from the

post office they told in order to be considered an item lost will passed over 3 months

[PayPal_Joy]

Hi @konsanyf,

A buyer has 180 days from the date of the transaction to open a dispute. If a dispute is opened, you will receive notifications letting you know your options and how long you have to respond. If the package was lost after being shipped out, generally the buyer will receive a refund, as they have not received their product. 

If you need additional assistance, I suggest contacting our Customer Support by clicking 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

I hope this helps!