refund my money are never arrived

alexdzervas
Contributor
Contributor

Please help i have lost like 600 euro it says refund has complete but not money in my card 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@alexdzervas 

 

Complete just means Paypal have completed your request to send the refund back to your funding source NOT that its in that funding source as Paypal can't view private financial accounts.

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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