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"Sorry, we couldn't confirm it's you"

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DongTaoZhang
Contributor
Contributor
Posted on
‎Dec-03-2022 04:42 AM

I can log in and use my account normally. But today, when I shopped on the Apple website, I couldn't pay properly, I was always prompted with "Sorry, we couldn't confirm it's you", and even though I had logged in to PayPal properly, the Apple website couldn't access my PayPal account that was already online.

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"Sorry, we couldn't confirm it's you"

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Gane26
PayPal Employee
PayPal Employee
‎Dec-05-2022 08:57 AM

Hi @DongTaoZhang 

 

Welcome to the PayPal community!

 

I am sorry to hear that you get an error message when shopping on the Apple website. I completely sense how disturbing it can be. I suggest you please clear your browser cache, and cookies and try again. If you are still facing the same issue, please contact our PayPal customer support, they will help you.  

 

Thank you

Gane26

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