paypal wont verify me to be able to cash a check?

AKruse98
Contributor
Contributor

Ive been trying to cash a check i got for my birthday for weeks... ive recently moved away from my hometown and i havent switched banks yet and i need to cash this check ASAP. i verified my account by entering my birthday, phone number and social security number and they still wont let me cash it?????

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@AKruse98 

 

https://www.paypal.com/us/smarthelp/article/FAQ3725


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AKruse98
Contributor
Contributor
i keep getting the error “we’re sorry, we were unable to identify your identity. you cannot load checks at this time.”
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kernowlass
Esteemed Advisor
Esteemed Advisor

@AKruse98 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


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Kudos / Solution appreciated.
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AKruse98
Contributor
Contributor
yes my mobile phone is connected to my account
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