payments have started failing on many platforms since August 1st

theBng
New Community Member

payments have started failing on many platforms since August 1st. and i'm not the only one this is happening to, this happened during payment cycle to patreon, most of my patreon payments went through, but 2 failed and are still failing now. they are all on the same payment info. my card is fine, my bank is linked and fine. i tried to gift subs on Twitch today. failed. i tried to purchase L$ for secondlife. also failed. according to my partner her patreon subscription has also failed to go through. all this started August 1st. and i have found nothing anywhere regarding this. its an issue with paypal. thats all i know. and im getting no errors or failure reports on paypal itself. only on checkout in the mentioned sites.

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2 REPLIES 2

_wojtek
New Community Member

Having similar problem though I have 4 cards (different currencies) from 3 different banks attached to my paypal and paypal fails to charge 3 of them and... applies their conversion rate and charge the last card they can charge... which is beyond stupid 😕

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PayPal_JonK
Moderator
Moderator

Hello @theBng and @_wojtek

 

Welcome to the PayPal Community Forum! I'm sorry to hear you've run into some road-blocks making purchases with PayPal lately. There could be a few different reasons as to why any specific transaction may be declined or experiencing issues. Here's a Help Center article with some basic troubleshooting information to get you started: Why was my payment declined?
 

Beyond that, I'd recommend reaching out to our Customer Support teams for assistance. They should be able to review your recent payment attempts with you and hopefully provide a bit more guidance. 

 

Best wishes!

 

 - Jon K


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