payment on hold

[gordie093]

I have a payment on hold for an item that has been shipped to the buyer how do I update status so that the money gets released? Thanks

[kernowlass]

@gordie093 

https://www.paypal.com/ar/cshelp/article/new-paypal-account-%E2%80%93-payments-on-hold-and-accessing...

https://www.paypal.com/ar/cshelp/article/how-can-i-release-my-payments-on-hold-help129

[gordie093]

i already added the tracking number to the transaction and i waited 48 hours and the money is still on hold

[kernowlass]

@gordie093 

Has it been delivered to the buyer and tracking updated to show delivery?

[gordie093]

yes it was delivered to the buyer

[kernowlass]

@gordie093 

Does the tracking number show online that the item has been delivered?

[gordie093]

Yes the tracking number shows the package is delivered to the buyer's address.

[kernowlass · Accepted solution]

@gordie093 

Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phone (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.