order automatically canceled

dimitris1983
Contributor
Contributor

hi how I can cancel a payment from banggood because my order automatically canceled? thanks

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

NasirB
PayPal Employee
PayPal Employee

Hi @dimitris1983.

It looks like you wish to cancel a payment as your order was cancelled. Unfortunately, the transaction cannot be cancelled once the status on your PayPal account shows as 'Completed'. However, you can get in touch with the merchant to request a refund.

Stay safe and have a good day! 
Nasir

View solution in original post

Login to Me Too
2 REPLIES 2
Solved

NasirB
PayPal Employee
PayPal Employee

Hi @dimitris1983.

It looks like you wish to cancel a payment as your order was cancelled. Unfortunately, the transaction cannot be cancelled once the status on your PayPal account shows as 'Completed'. However, you can get in touch with the merchant to request a refund.

Stay safe and have a good day! 
Nasir

Login to Me Too

dimitris1983
Contributor
Contributor

thank you

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.