money is on hold when item been delivered

aChasen
New Community Member
money is on hold when item been fully delivered
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4 REPLIES 4

Willylifestyle
New Community Member
Please help
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kernowlass
Esteemed Advisor
Esteemed Advisor

@aChasen 

@Willylifestyle 


Funds are normally released when tracking shows online that the item has been delivered to the buyer + 1 day as long as you used one of Paypals supported carriers.
If completed and no funds are released then contact c.s. and request manual release of funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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judyvu88
Contributor
Contributor

What delivery service did you use? ups , fedex or dhl , if u used ups or fedex u need wait 21 days  , because paypal not support ups to paypal release money!@aChasen @Willylifestyle 

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Haiti954
Contributor
Contributor
You have to wait for PayPal to release the money. It’s bad they always doing that but there’s nothing to do about it
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