i can not cancel the auto payment and money continue to withdraw

[denishello]

hello, guys

I have this subscription for monthly payments

and this subscription paid money for me for the previous 2-3 months

a tried to find that in my account and I don't see it

it is a fraud 

Help me, please

1 how can I cancel this subscription?

2 how can I refund money for 2-3 months?

Thank you!

[PayPal_paula]

Hi @denishello, 

Welcome to the PayPal community. 

I am sorry to hear that money has been leaving your account without your knowledge. To view and cancel a subscription or a pre-approved payment just click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

Once you have cancelled it, I would recommend reaching out to the company itself and make them aware that this was set up without your knowledge and request a refund. 

I hope this helps, 

Paula 

[kernowlass]

@PayPal_paula 

Can they do this still on Russian paypal accounts? I thought they were still limited or are there some things that they can still access?

[PayPal_paula]

Hi @kernowlass, 

As always thank you for your response. You are correct that Russian accounts have limited use at the moment but they still have the option to make changes on their accounts :). @denishello you should still have the option to cancel it on your side and if you are not getting the option please contact us directly so we can help you further. You can contact us by clicking on the help/contact link at the bottom of any PayPal page. 

Thank you both, 

Paula 

[kernowlass]

@PayPal_paula 

Thanks for that info.  😊

[denishello]

@PayPal_paula thank you for your quick response, but I didn't see PKDayTrading1 user for pre-approved payments

could you find it and cancel using the transaction id?

Transaction ID
60N308924Y8255820

maybe it happened because I have Russia account with restrictions

thank you!