error - this is an invalid transaction

[idwalton72]

Hi Guys

Fairly new to this as a business user, so this may be a stupid user issue!

We sold our first item two days ago, the payment in on hold, which I get, but I am trying to update the status of the transaction to shipped (I did it the next day) and every time I try and change the status or add tracking info I get the below error message

this is an invalid transaction

What am I doing wrong? I want to do this stuff quickly as the is part of measure of how quickly Paypal stop holding my payments right? Seems a little unfair that my reputation should suffer due to an issue with their system...

[PayPal_Ayesha]

Hello @idwalton72,

Welcome to PayPal Community Forum and thank you for posting!

I'm sorry to hear about the delay in funds. Payment holds are an industry-standard practice used to help prevent financial loss for our customers and ourselves. Holds are usually placed on an account if you're a new seller, a seller that has experienced a few hiccups in their selling history, or when selling high-risk items. The payment is usually on hold for 21 days but can be released sooner with additional details. Since, you are trying to have the payment released quickly and having issues updating the tracking information, please reach out to our Customer Support Team through the available contact options on our website so that our advisors can help you accordingly. Support is also available through Facebook private messages Instagram or Twitter direct messages 

Regards,

Ayesha