customer trying to pay with credit card but page just keeps "loading"
cathyck
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Posted on
Sep-10-2021
09:58 AM
when customer hits the "pay with credit card" option on the paypal website, the page doesn't load. just has the spinning circle and "please wait"
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shan06
PayPal Employee
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Sep-19-2021
01:30 AM
Hi @cathyck
Thanks for contacting PayPal community!
I'm sorry to hear that customers are facing issue to make a payment, please ask them try to clear the cache and cookies from your browser history and use a different browser and if they are still facing issue please ask them to contact us.
I hope this information was helpful!
Shantha
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