Hey guys, been a member here for awhile, about 2-3 years. I had an issue with work and it caused my paypal account to be in the negative, which i am trying to resolve. My acocunt is a business account, and it has its Id, address, everything is verified...Even when i call they say there should not be a problem, but i hear something different every time. I have been calling them every day for a week now and still havent resolved this issue.
Account 1 is a business account, thats in the negative with bank attatched to it, Id provided, ssn, etc.
account 2 is a non business account, its in good account standing, and is verified as well. there is no bell in the corner or them asking to verify any details on either account..when i called they also said this account is verified.
when i click the deposit check on mobile app it keeps loading then says cannot verify.
I dont understand whats going on, but its been quite annoying. Ive never had any issues with paypal up until this either.
Welcome to PayPal Community! I understand that you are having trouble resolving a negative balance on your account. I know this can be concerning. If the option to deposit a check is not functioning appropriately, you can use an alternative method that you can find here:
If you still need help after attempting the alternative provided, please reach Customer Support by clicking Contact and then Message Us (when available) at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.