can't find my refund
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Hello!
I just wanted to ask a question, I used my card via PayPal payment, and it's been 2 months and still, no refund came to my card even though it was refunded to PayPal. Your help is appreciated.
Thanks, Darwin
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Hi @Temp20231128AD,
Welcome to the PayPal community.
I am sorry to hear that you have not received your refund. Have you checked with your card issuer to see if they may have received your refund and have not yet added to your card account? Most refunds are received within 30 days so you should have received it by now. I would ask your card issuer to run a trace on the funds for you if you are seeing that the refund is showing on your PayPal account as being sent to your card.
I hope this helps,
Paula
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Hi @Temp20231128AD,
As a moderator we do not have access your PayPal account. As recommended above please contact your card issuer to request that they issue a trace on the refund for you.
Thanks
Paula
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