always stuck on "getting your wallet"....won't process past this.

sharabc
Contributor
Contributor

Happened last year and again today. Open paypal from vendor with the invoice attached, and all it does is spin ...for hours....why this doesn't work?

 

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3 REPLIES 3

PayPal_JonK
Moderator
Moderator

Hello @sharabc

 

Welcome! Thanks for visiting PayPal's Community Forum. I'm sorry to hear you've run into some issues making a purchase. Have you tried clearing your browser's history, cache, and cookies? That normally fixes issues like this. Otherwise, you may want to try making the purchase from a different browser or device. 

 

I hope that works!

 

 - Jon K


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sharabc
Contributor
Contributor
thanks. don't want to clear cache,, lots I need there.
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scoturq
New Community Member

Happens to me consistently on one site. Can get around it by hitting back one screen and clicking pay with paypal a 2nd time.

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