account on hold

ruoxsie
Contributor
Contributor
hello, my brother sent me money via paypal however i can not have access to the money because the transaction was put on hold and it said there that the money would be released 21 days after. what should i do?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@ruoxsie 

 

Sounds as if he either did not use the friends/family option OR you don't have that option in the country you are in.

If that was so then the funds would have been viewed by paypal as payment for goods/services and the new seller hold applied as per link.

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297


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kernowlass
Esteemed Advisor
Esteemed Advisor

@ruoxsie 

 

Sounds as if he either did not use the friends/family option OR you don't have that option in the country you are in.

If that was so then the funds would have been viewed by paypal as payment for goods/services and the new seller hold applied as per link.

https://www.paypal.com/us/smarthelp/article/my-payment-is-on-hold.-why-is-this-happening-faq3297


Advice is voluntary.
Kudos / Solution appreciated.
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ruoxsie
Contributor
Contributor
thank u! i told my brother abt this and true enought there isn't an option for a "friends or family" transaction. i guess i'd just wait for the restriction to be over 🥲
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