Your account is not supported for this action

[nivans]

Trying to send money to friend in Ukraine from Israel, but receiving an error: "Your account is not supported for this action". I don't see any limitations to resolve in Resolution Center, also I didn't get any email about limitations in PayPal. So, how can I resolve this issue?

Thanks

[kernowlass]

@asmeshka 

Paypal account holders in the Ukraine can now receive payments with the recent change of policy, but they are restricted to receiving only friends/family payments as per link.
https://www.paypal.com/ua/smarthelp/article/faq4646
However the friends/family option is not available in every country.
Unfortunately you are probably in one of those countries so would not be able to send payments to the Ukraine.

[annuoka]

I have looked for an option to add the nationality/country to the community profile, but unfortunately, with no luck...
And I can't see anybody else's too

[kernowlass]

@annuoka 

If you hover over the username of the person that started this thread you will see that they have added their country to their profile, you don't have to do so but it makes it easier when giving advice OR you can just do what you did and mention your country in your post.

[hauries]

hi, im from Colombia

[santivivas]

Hello i am from Colombia i hope i can send money

[MarynaV]

Do you know why there is such payment limitation for Ukraine or where i can get an answer to my question, except calling to Paypal's call centre 

[kernowlass]

@MarynaV 

Until recently paypal account users in the Ukraine (same as many other countries as per first link) could not 'receive' paypal payments at all.

However since the war paypal have changed it so that they can receive paypal payments BUT only friends/family payments. (as per second link).

https://www.paypal.com/ga/webapps/mpp/ua/residence-full

https://www.paypal.com/ua/smarthelp/article/faq4646

[deferol]

The NBU of Ukraine by Decree 78 of 04/20/2022 blocked operations of the "quasi cash" type by transferring funds from hryvnia cards. the possibility of such translation of talks from the user's currency cards is available. thus, the NBU allegedly fights against the washing out of currency from the country. although, in fact, the national bank simply lobbies illegal exchangers and supports the illegal black currency market, in which the dollar exchange rate is significantly higher than the official rate of the national bank and, accordingly, the rates in large commercial banks, which are controlled by the national bank and whose margin cannot be more than 10% from the official rate.
i.e. while PayPal provided the opportunity to help people, the national bank, deliberately, cut it off, as I imagine, to please corrupt interests.
Here are links to official sources:
https://bank.gov.ua/ua/news/all/natsionalniy-bank-zaprovadjuye-dodatkovi-zahodi-dlya-zapobigannya-ne...

[eugene_p]

Having this problem with sending money. I am from Israel. Is there any known limitation in my country? 

I am not even reach the "amount" page, after entering the email of the recipient and hitting "send money to ..." I get this irritating message. No context, no suggestions except contacting the customer service.

HELP!!!

[basinm]

Hi, why I can't to send money from Israel to Ukraine? I've got this message: "Your account is not supported for this action". I can to send payment s to most of European countries, but why not to Ukraine? I need to donate money for my Ukrainian friend. He waiting for my help. What's the problem?