Your account is not supported for this action

nivans
New Community Member

Trying to send money to friend in Ukraine from Israel, but receiving an error: "Your account is not supported for this action". I don't see any limitations to resolve in Resolution Center, also I didn't get any email about limitations in PayPal. So, how can I resolve this issue?

 

Thanks

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25 REPLIES 25

kernowlass
Esteemed Advisor
Esteemed Advisor

@basinm 

@eugene_p 


Paypal account holders in the Ukraine can now receive payments with the recent change of policy, but they are restricted to receiving only friends/family payments as per link.
https://www.paypal.com/ua/smarthelp/article/faq4646
However the friends/family option is not available in every country.
Unfortunately you are probably in one of those countries so would not be able to send payments to the Ukraine.


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eugene_p
Contributor
Contributor

@kernowlass 

 

Thank you for clarification. Just today morning I succeeded to send money to another account. We both living in Israel, and, I guess, the recipients' account is also defined as Israeli account.

Still it is not clear, why my account is restricted from sending money to some of accounts. 

 

May that be a limitation for sending money as friend/family payment from one country to another? 

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Temp20220923D
Contributor
Contributor

Good day.
I am from Belarus. I want to transfer money to my friends in Ukraine. But I can't do it, because I get the message "Your account is not supported for this action.".
My friend (he is also from Belarus) manages to transfer money to Ukraine (but only through the application). I can't translate through the app either. Why is that?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Temp20220923D 

 

Read my post 2 up from yours.


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Temp20220923D
Contributor
Contributor

Yes, I've read. But I do not understand why my friend can transfer money to Ukraine through the application (although he is also from Belarus). But I can not.

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Sophie977
Contributor
Contributor
Hello! I'm from Colombia, I hope I can send money too!
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