Yodlee payment verification issues

Ericivins
Contributor
Contributor

I’m trying to send a few payments. PayPal has felt the need to verify these payments through yodlee, but can’t connect to the account information. User name and password are correct. I can send payments via my debit card with no issues, and my bank account is verified by PayPal. I’ve tried using a private window, and clearing everything.

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35 REPLIES 35

missyroom
New Community Member

I go to try to ad money to play the online lottery in my state and PayPal has removed my linked bank account that has been linked for years so I have to give consent to Yodlee to see all of my transactions and personal business. WTH PayPal? Take this off now!

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saltandsagebook
Contributor
Contributor

Also having this problem; Yodlee will let me try to verify the bank, but then the login section isn't big enough for me to even insert my full username to the bank--can't login because the username is too long? 


I've called & made a stink, and they essentially just refunded my fee to use an outside payment service, but this has happened 6x now. Sometimes it works just fine if I wait a day (no pending payments, as mentioned above), and it doesn't seem to happen with payments below $100. Really unimpressed--and for heaven's sake, just increase the number of characters on the username section.

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mercvrialmx
Member
Member

Having the same problem.  I try to pay using my bank account and it wants username, etc and the accounts aren't even mine that they try to connect to.  I've used my bank account for over a year with no problems, this just cropped up in the last month.  Now it happens every time I want to pay using my bank account and I don't want to pay a $40 fee to use a credit card.  It's really ridiculous.  It's hard to believe a payments company can survive with **bleep** like this happening.  This is so basic...

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Thedudeabide5
Contributor
Contributor

In case any one was wondering, months later and the still havent rectified this issue.  I have an account setup with the manual process that i tried to send money from and ran into the same yodlee problem as everyone on this thread. I went back and forth with support for a while and they eventually told me to find another way to send money outside of paypal.  full case posted below, fair warning, reading it could raise your blood pressure.

 

If you haven't already, let us know why you're contacting us. Feel free to step away and we'll notify you by email or push notification when we've responded.

9:50 AM

- PayPal Assistant

the yodlee process is not working, i have tried 3 different times over the past two days and i get an error message each time

9:50 AM

 

ML
Hello Daniel. I want to thank you for your patience while waiting for my response. Welcome to PayPal customer service. My name is Mabel, and I will be more than glad to assist you today. I understand how important is to you to link Yodlee, to PayPal so I will help you with it.
 
In this case I can not find what is the issue with this Daniel, I kindly suggest you to please wait for 24 hours before trying again.
 
Please try the below navigation steps to resolve any challenges.
 
•Clear Cache and Cookies of your browser.
•Turn on location in your browser.
•Turn off pop up blockers
•If you still have issues use a different browser or device.
 

i already tried all of these troubleshooting steps and it still does not work. Can you please have someone reach out to me that can help

11:31 AM

 

ML
Let’s get this problem resolved for you. I’m going to transfer you to our limitations specialist who is the best-suited person to help you.

12:11 PM

- Mabel

 

Checking in again, when can i expect to hear from someone?

6:19 AM

 

ME
Hi, Daniel. This is Abby. Thank you for contacting PayPal Messaging. I’m more than happy to assist you today.

 

I can sense the importance of this matter. Don’t worry, I'll help you get this issue resolved. To better assist you, Can I have more information about your concern please? May I also have a transaction ID or receipt number?

 

Feel free to reply whenever you're ready and we'll reply as soon as we can.

8:14 AM

- Marive

Hi Marive, there is no transaction ID because this issue is preventing me from completing a transaction. I initially tried to link my bank using the yodlee process. when that didnt work, i used the manual deposit verification to link my bank account. Once complete, i then attempted to send money from that account but i was prompted to complete the yodlee process again even though my bank account was already linked. I confirmed that i was using the correct user name and password. tried multiple browsers on multiple devices with cache/cookies cleared and location services turned on and pop up blockers turned off over the course of multiple days

what additional information do you need?

waiting hours between responses is not helping either. i would prefer to speak with someone on the phone to get this issue resolved.

this is why i hardly ever use paypal unless i have zero other options

8:39 AM

 

ME
I can sense the importance of this matter. Regarding the yodlee process, this is a third party platform and is outside of PayPal's scope. I suggest to contact them directly so that you will be better assisted by them.

 

Once logged in to your PayPal account, here's how to link a bank:
1.Click Wallet.
2.Click Link a bank account.
3.Select your bank from the list or search for your bank using search bar. If you are unable to locate your bank, click Search for other banks at the bottom of page.
4.Depending on the selected bank, use your bank login and click Link Bank Instantly, or select Link another way, enter the Routing and Account numbers, and then click Agree and Link. We'll match this information with your bank to confirm your account ownership.
Note: •Your routing number is the first set of numbers at the bottom of your check. The routing number usually has 9 digits.
•Your bank account number is the second set of numbers at the bottom of your check.
•If you receive the message, "Check and Try again", you may have typed the number wrong or we may not accept your bank.
•Checking and savings accounts from the same bank may have different routing numbers.
•You can add up to 8 bank accounts to your PayPal account. Each bank account can only be linked to one PayPal account at a time.
Here's how to complete the confirmation process online: 1.Click Wallet.
2.Click the bank you want to confirm.
3.Enter the exact amounts of the 2 deposits made to your account, then click Continue.
The random deposits are temporary and will eventually be debited from your bank account. You need to confirm your bank account before you can move money from your bank account to your PayPal account.

 

Feel free to reply whenever you're ready and we'll reply as soon as we can.

9:08 AM

- Marive

 

What do you mean??? Paypal is forcing me to use yodlee

here is the message i get after selecting the account to send money from

Now and then, a payment needs to be checked before it goes through. We use Yodlee to confirm your bank details and to check your balance and transactions as needed. It's part of how we manage risk and fraud, and it helps you avoid declines. For more info, see our Privacy Statement. Permissions for this option are in your Profile, and you can change them at any time.

then it just times out and says to try again later

if you are not willing or able to fix this then i will not be using your service

here is the message i receive after it times out: There were a few errors in retrieving your data. Please retry after a few minutes. We apologize for the inconvenience.

9:48 AM

 

 
 
I
I see. I suggest please try to link your bank directly to PayPal without going through Yodlee. If it still prompts you to do so, please contact Yodlee directly, so you can continue with the Yodlee process.

10:55 AM

- Marive

as i have pointed out numerous times, the bank account is already linked. can you escalate to a supervisor or higher tier support resource?

10:57 AM

 

ME
I understand this needs to be resolved immediately. I just like to verify, where do you want to add your bank? Is it on your Yoodlee account or on your PayPal account? And what's the last four digits of the bank account do you try to link?

11:07 AM

- Marive

the bank account i already linked. it ends in xxxx

when i try to send money from that account, i get his message

*this message

Now and then, a payment needs to be checked before it goes through. We use Yodlee to confirm your bank details and to check your balance and transactions as needed. It's part of how we manage risk and fraud, and it helps you avoid declines. For more info, see our Privacy Statement. Permissions for this option are in your Profile, and you can change them at any time.

when i complete the password and OOB authentication steps, theres an error message

There were a few errors in retrieving your data. Please retry after a few minutes. We apologize for the inconvenience.

6:30 AM

 

BN
I totally understand where you're coming from and we'll make sure to assist you. All transactions here in PayPal are subject for review to maintain security. I suggest that you communicate with them directly and ask if there's another way to send the payment to them outside PayPal. Please take care and stay safe.

10:12 AM

- Brendon

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AxeM
Contributor
Contributor

I'm having this exact same issue, was your issue resolved? 

 

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Thedudeabide5
Contributor
Contributor
No. I just quit using paypal
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codyto1999
Contributor
Contributor
I have now fallen victim to this as well. I went to send a friend some money and noticed my bank account was unlinked. I will be getting rid of PayPal soon. I got an email that it was removed the day before I had to make a PayPal credit payment. I tried following the yodlee payment thing so i had it to make payment since it was a Friday and didn’t have to wait till Monday for a deposit and it didn’t work. I went to the bank the same day had to pay for checks on top of a expedited fee. Sent the check out as soon as I got them. Now I’m out $35 for checks plus a late $40 credit payment. I have never been late for a payment ever in my life! And this was for no reason besides PayPal deciding to remove my bank… After I finish my last 4 months of pay over time with PayPal credit, I will be closing my PayPal accounts. PayPal used to be so good!
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jecunningham
Contributor
Contributor

I'm having this problem too! Here is the nonsensical response from PayPal help:

 

What I sent them: Yodlee reports not being able to connect to my bank, all day long.

4:39 PM

 

PayPal Response:
Hi, James! My name is Ais. Thank you for reaching out to PayPal Messaging! I see here that you're having an issue regarding with your account. I'll be happy to assist!
 
I can see that for this occasion, our security model has prevented this attempt to add your card / bank since it was found that it would not be 100% safe for you and to protect you from any negative experience in PayPal and online fraud.
 
One thing is for sure this is not something that is going to happen all the time and it doesn't mean that your bank account/ CARD will not be added on your PayPal account anymore.
 
Thank you so much for understanding, James. f you have no further questions, please close this conversation. You can close the conversation by selecting End Conversation or by clicking the "X.
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jamesbtex
Contributor
Contributor

I've got the same problem. I had been using Fidelity cash account as a means of paying for things thru PayPal and I have been using it flawlessly for almost a year. Then one payment bounced due to lack of funds which 12 hours later was in my account, a second attempt was made and payment was competed.

However since that moment on I'm getting that same stupid message about needing to login to my UMB account.

 

Here is the problem. The actual cash account is with Fidelity. UMB is only a bank they use as a middle man to transfer the money.

I don't actually have a UMB account because of the way Fidelity has it set up. Yet this stupid Yodlee is asking me for a login and password for the UMB bank!! As I mentioned they are only a middle man that handles the transfer, I don't actually have an account with them, therefore I'm stuck. I can't use me Fidelity cash account anymore because of this.

 

I called Fidelity, they say everything is good on their end, no issues preventing payment. I called UMB, they said it's not them causing it and they verified I don't have an account with them, that they only provide the money transfer service with Fidelity. Both UMB and Fidelity tells me to call PayPal, it's there responsibility.

 

So I'm on the phone with PayPal for 1.5 hours and they are clueless, first they never even heard of Yodlee. They finally they said they was going to connect me with the PayPal backend technical support, I said OK and click, that was the end of that phone call.

If Paypal is going to use Yodlee to check that banks are valid then PayPal needs to train there support people to handle issues like this!

Yodlee needs to get their act together and understand the banking structure that I had been using for almost a year with no issues!!

Yodlee, that is NO account, therefore NO login username and password, so why are you even asking for one??????

 

Very Frustrated,

James

 

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CCFSM
Contributor
Contributor

I'm so sorry James, it IS VERY FRUSTRATING!! Every time I think about how Yodlee wants me to verify my account that is already verified with PayPal I want to scream!!  Customer support is anything but helpful. We are not able to use PayPal now and it really is infuriating. 

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