Wrong email used on wix to accept payment
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Refunds
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Hello @Candlemanglasgo,
Welcome to PayPal Community! I realize that there may be an issue with checkout being set up with a different email. I know this can be frustrating. Typically, if a payment was completed to the incorrect email address, it is best to cancel or refund the payment, correct the email address and have the customer reinitiate the payment. The funds will be returned after 30 days if they cannot be claimed.
I hope this helps!
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If order cancelled does the refund happen automatically or does it still take 30 days?
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Hi! Same thing happened to me. Wondering if I should initiate a refund to my client and ask her to submit the payment again. Did you ever get a resolution?
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