The Community Forum is not available for new posts or responses; previous posts remain available to review. For comprehensive support options, please visit PayPal.com/HelpCenter Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central
If you want to report illegal content under the EU Digital Services Act, please do so here
I have transferred money to a seller. The seller is unable to access the money even thought the payment status is complete. The seller says the amount has gone into withhold status. As he is a new seller, how can again access to the money and how long will it take?
If its marked as completed in your Paypal account then you have paid. The fact its pending on the sellers account is between them and Paypal. Funds for new sellers are held for 21 days but released more quickly if they provide a tracking number (delivery + 1 day).
Even if the funds were withdrawn to their bank account they are still obliged to issue a refund if they lose a dispute. The hold is to protect Paypal from bad sellers that refuse, meaning Paypal may have to refund the buyer instead putting the sellers account into negative until they pay Paypal back.
If they refuse to send item/service then you could file a dispute for non receipt. That may impact their paypal account in some way if they continue doing so.
In this case its a service, so my service provider is unable to provide a tracking number. The amount was paid for service of a safari guide and driver.
Though the seller can see the amount in his paypal account, her claims his account has been deactivated.
I will wait for the 21 days withhold period to pass. In case these are any further concerns, I will raise a dispute as indicated by you.
