Why doesn't PayPal Balance show as an option any longer????
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just set up a new account with <removed>.
I open up PayPal and it selected my first credit card in the list and has some tiny text on top that says "we'll use your balance first".
This is weird. I have an existing Woocommerce store and that UI clearly shows PayPal Balance as a selectable option.
I also looked at Twitch and they have a nicer UI with a Switch button to use balance first.
How can I get the normal PayPal UI? My site offers 1) pay with card (stripe) 2) pay with paypal. I want to use PayPal for users who want to use their PayPal balance, but this no longer works. And as others have reported, this use your balance first is buggy and doesn't work and PayPal refuses to respond to the bug reports.
- Labels:
-
Sending Money
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello @sgehrman,
Welcome to PayPal Community! I understand the importance of wanting to resolve the available payment options on your account and I will do my best to assist. Typically, the balance is used first when making a payment. Have you been able to make a test payment on your site to see if PayPal balance is visible as an option? If not, please contact us directly to have your account included as an example for the error.
You can reach Customer Support by clicking Contact and then Message Us (when available) at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.
I hope this helps!
If you find this post helpful, feel free to provide kudos or accept a post as a solution to help make our community better.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- 75 days open case, chargeback cancelled, money withdrawn by paypal in Security and Fraud Archives
- What to do if a Pay In 3 payment is being authorised and the item I ordered has gone out of stock? in Products & Services Archives
- Permanently Limited Paypal account in Security and Fraud Archives
- Refunds sent to old debit card on file not new one. Refunds refunded. Where are the refunds in Transactions Archives
- Unable to use my paypal balance for purchase in Transactions Archives