I wish people or whoever is doing it to stop moving posts about because all the stuff I wrote gets erased when submitted and have to write it all over again!!! It’s annoying!
@HMou
The seller can issue a full or partial refund amount and there are…
”Risks when receiving refunds
The returned amount could be lower in value than your original payment amount. This can happen as a result of:
- The recipient sending you a refund lower in value than your original payment amount. As we are only a payment service provider, we cannot know what you are entitled to from the original payment recipient as a refund or why the recipient sent the refund in a particular amount.
- Transaction exchange rate fluctuations.
PayPal is not responsible for any loss resulting from the recipient's decision to refuse or refund your payment, except to the extent that a refund sent by the recipient is a payment executed incorrectly by PayPal.
We are not liable to you for the difference between the value of your original payment and the value of the resulting refund, except to the extent that the refund is an incorrect payment (see the section on Resolving Problems).“
(ie. Meaning if seller refunded €5 as intended but PayPal processed €4 in error.)
https://www.paypal.com/fi/webapps/mpp/ua/useragreement-full#refunds
If a dispute was opened, sellers can refund in full or odder a partial that you can either accept or deny otherwise PayPal generally refunds in full (item price and original shipping costs).
If you didn’t receive this refund as part of a dispute you may try to open an item not received dispute for the remaining amount or ask customer service for assistance to open a dispute:
- https://www.paypal.com/fi/smarthelp/contact-us
- Click Disputes and account limitations.
- Click Disputes.
- Click Dispute a payment.
- Click Message Us or Call Us after “This information might help” box.
Or reach out to PayPal at Facebook or Twitter:
PayPal on Facebook
PayPal on Twitter
Kudos & Solved are greatly appreciated. 🙂
