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Why did Paypal take money from my bank account after I cancelled a payment? Will I get it back?

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SamZak
Contributor
Posted on

I purchased an item on Grailed a few days ago and I decided to cancel the pending automatic payment because I found it elsewhere. The day after, the money from that transaction left my bank account and I couldn't understand why. I contacted the seller and he said that he did not receive any money. In the end, I decided to buy the item from this seller after all and I made the same purchase (which is not an automatic payment but a purchase and is still pending). Now I ask myself if I bought the same item twice or if I'll get refunded for the very first payment. 

3 REPLIES 3

Why did Paypal take money from my bank account after I cancelled a payment? Will I get it back?

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PayPal_Tricia
Moderator

Hi @SamZak

 

Sorry for any confusion this caused. 

 

Once a payment is sent using a bank, we're unable to stop or cancel the bank transfer, even if the payment is later cancelled or refunded. The bank transfer can take up to 5 business days to complete. If the payment was cancelled, the money would be sent to your PayPal balance. 

 

I hope this information helps!


Thanks, 
PayPal_Tricia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

Why did Paypal take money from my bank account after I cancelled a payment? Will I get it back?

Options
SamZak
Contributor

Thank you, I understand now what is going on. How long does it usually take for the refund to go through?

Why did Paypal take money from my bank account after I cancelled a payment? Will I get it back?

Options
PayPal_Tricia
Moderator

Hi @SamZak

 

Great question! 

 

Once the bank transfer completes to PayPal, a refund is issued immediately. 


Thanks, 
PayPal_Tricia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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