What solution should I make when a money sender haven't receive confirm receipt

[yshna]

What solution should I make when a money sender haven't receive a confirm receipt even after order proceed and there was no shipment tracking involved because there's no goods/services to begin with?

[PayPal_Ayesha]

Hello @yshna,

Welcome to PayPal Community Forum and thank you for posting!

I understand your concern abut the payment hold and I know how important it is to have funds at the right time. Whenever you receive the payment via goods/services you’ll have access to your pending payment after a maximum of 21 days, to ensure a safer and secure environment. If you want to avail the funds on your PayPal account, please check this article to know how to have your funds released sooner. Update the order status if the held payment is for a service or intangible item by selecting service or virtual product, you'll get your money after verification. For account-specific questions, I'd recommend reaching out to our Customer Support by clicking on the help and contact option at the bottom of the page on our website. 

Regards,

Ayesha

[yshna]

Hello @PayPal_Ayesha, 

Anyways, thank you. I got the funds 7 days after I updated the tracking info to 'order processed.'