Wallet shows less than the amount paid into paypal

SMERL13
Contributor
Contributor
I have had 309USD paid into my account by Fitbit for the Ionic smartwatch recall but the actual amount in my wallet is only showing as 267USD ( I havent spent anything!) Does anyone know why its so much less??
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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @SMERL13,

 

Welcome to our community page and thank you for you post!

 

I understand your concern about your funds. Sometimes customer uses their PayPal balance inadvertently to other payments. I recommend you to login to your account using desktop or laptop and review your PayPal activity from the date you received the $309 USD by clicking the individual transaction and checking the payment details.

 

I hope this information helps, have a great day!

 

Bindu

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