WITHDRAWAL OF FUNDS AND FUNDS ON HOLD

lolemugure
Contributor
Contributor

I have tried withdrawing funds now for a week but keep getting an error messages.i can't seem to get to a customer service agent and some of their contact numbers don't work

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kernowlass
Esteemed Advisor
Esteemed Advisor

@lolemugure 

 

To withdraw funds you need to use the services of M-PESA or Equity Bank to transfer out of a Kenyan PayPal account.
If unable to get those to work customer service assistance would be needed.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.


Advice is voluntary.
Kudos / Solution appreciated.
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