cancel
Showing results for 
Search instead for 
Did you mean: 

Unknown payment

Options
Pouria65
New Community Member
Posted on

Hello,

When I was checking my bank account yesterday, I saw 52,15 euro is decreased from my balance! In description was written it is related to PayPal Europe S.a.r.l et Cie ID. Please guide me what it is due to and how can I refund it? Thank you.

1 REPLY 1

Unknown payment

Options
kernowlass
Esteemed Advisor

@Pouria65 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.