Unfair dispute fee

[revlis925]

So 3 weeks of turmoil I get charged £12 dispute fee....I added the money requested by PayPal the day the lady wanted to return a ring because it was size N and a half not N to O....not a problem though....I was happy to take it back even though her INAD was false....I added the funds the same day to cover the refund and waited 10 days for it to clear by witch time ide received the ring back....tried to refund buy but would not allow me to ....tried for a good few days but kept getting the same message ...not enough funds in my account ( witch there was) I transferred what they asked me to....I let the buyer know I had problems trying to refund and kept messaging paypal to....5 or 6 times giving them the case number and explaining there system would not allow me to refund even though I've done everything they have asked if me....and would you please refund the buyer and close this case....now I have a £12 fee on my account through no fault of mine.....ime fumeing...I feel like I've been hurded in to a slaughter house with absolutely nothing I could of done to avoid this charge because of glitches in there system......5B3578804R141440Y This is the transaction.....its put me off of using PayPal for sure....it was a false claim anyway and then they done that to me....ide be really great full if someone could look back into it for me....I really should not of been charged....I kept the buyer in the loop and reached out for help several times

[kernowlass · Accepted solution]

@revlis925 

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[revlis925]

Thankyou very much...enjoy your day 🙂

[BIM360]

Yes, Paypal forgets that we are their clients..  here is what they did to us...a dispute was reported by a buyer on 9/11 then immediately escalated to a claim by the next morning. What is the emergency here? The alleged purchase was made 6 weeks before the c laim was reported. Who waits 6 weeks to claim they never received something? Why do you allow 6 weeks to them and not even a week to us? We are YOUR CLIENTS!!! We did reply to it on the same day rec eived, 9/12. 7 days later..midnight today the claim was decided in favor of the buyer. This is not just, as we were given a notice in writing that we had until 10/1 to respond. We request a thorough review of the mishandling of this case and a fair chance to defend our position. The information you requested was very detailed and takes time to compile. including screenshots of private communications, ip addresses of our client...???  is that even legal??  is Paypal liable for seeking this through us by extortion/???By making this action against your own procedures you have caused us great pains. Our CEO is out on medical leave and we have a huge amount of evidence to counter the fraudulent claim. If you are not concerned with justice and fair dealings and respect for YOUR client then we will remove ourselves from ever doing business with paypal again. We will post every detail of your illegitamate business practice online in every social forum available in 6 countries where we do daily business.

[ImRuined]

I really don't like paypal.
I remember when they froze my funds because I was involved in Bitcoin (as a Miner). The 180 day freeze literally ruined my business and caused long-term hardship for me and my family. I told them that I hope they stay away from Cryptocurrency and hope it "ruins their business", like they ruined mine. Years later, not only did they start working with Bitcoin, they launched their own cryptocurrency. hypocrites... 

The recent denials of 2 claims against people who have effectively stolen from me is the last straw.

You people run a nefarious organization, often times supporting the bad actors in a transaction that people legitimately have a claim with. Spare me the non-sense canned responses, and references to the loosely interpreted terms/policies. 

The company was founded in shady ways, and continues to operate that way.